SHIPPINGAll in-hand items are shipped from the United States with tracking ~3-5 business days after purchase, unless otherwise stated. Please note that on shop update weeks packages may take longer to ship due to the volume of orders. If you have an inquiry about when your package will ship you can always email me.
Enamel pin orders are shipped in a bubble mailer or a small cardboard box depending on order contents and size.
Prints and stickers are wrapped in cellophane bags and shipped in a rigid mailer.
COMBINE SHIPPING/ADDRESS CHANGE
Addresses cannot be changed for in-hand items once a purchase has been made. Please make sure your address is correct. Orders will not be forwarded to a different address. Orders will be shipped to the address on file at the time of purchase.Due to the volume of orders during shop update days orders cannot be combined. This can lead to mistakes, and we don't want that!
PRE-ORDER SHIPPINGAny in-stock items purchased along with pre-orders will not ship until the pre-orders are in hand. If you would like your in-stock items sooner, please make a separate purchase containing in-stock items only.
Pre-order pins take anywhere from 8-12 weeks for production. Pre-orders are put into production after funding goals are met and are subject to unexpected delays. You can follow me on instagram (@halfyashy) for pre-order updates. Refund requests for pre-orders are not accepted.
COVID-19 SHIPPING DELAYSPlease be mindful of shipping delays due to the global COVID-19 pandemic. Due to this, please allow for up to 4-8 weeks for domestic (US) packages and 8-10 weeks for international packages after your package has shipped.
We currently are not shipping to any countries listed here due to USPS shipment restrictions.
INTERNATIONAL CUSTOMS & FEESCustomers are responsible for any and all customs fees for their orders once it reaches the destination country. Packges are declared with the full value amount of the order and will not be reduced.
Halfyashy is not responsible for any delays due to customs processing times or package returns due to customs fees. If your package is returned to Halfyashy, you will only be eligible for a refund on your order amount minus any shipping/processing fees.
REFUNDS & EXCHANGES
Once shipped, all sales are final. This means that no returns, cancellations or exchanges will be accepted after your order has been shipped*. Please read each listing carefully before purchasing.
*If you receive a damaged product, please email halfyashy within 7 days of receiving the product and include photos of the package, the damaged items and your order number. Requests for exchanges will be considered on a case-by-case basis. Exchanges are not guaranteed due to the small/limited edition size of most products. In the case a refund is issued fees will not be included as they are not refunded when issuing refunds.
Please note all products are handmade and no product is 100% perfect. Each is uniquely made by hand therefore some products can vary especially when adding effects.
Standard Grade: Free of major defects but may contain slight imperfections that are only visible upon close-up inspection and/or from looking at the pin under certain lighting or from a specific angle. Standard Grade can contain minor manufacturing beauty marks that ranges from superficial lines to minor visual non-impactful marks that occurs during manufacturing
Minor Flaw: May contain slightly more noticeable small flaws. Examples include air bubbles, stray paint/glitter specs, metal plating defects (excluding backs) or low filled enamel.
B Grade: Contains more noticeable flaws. Examples include air bubbles, pin pricks, stray paint/glitter specs, scratches, metal plating defects (excluding backs) or low filled enamel, random specs of dirt, dust, glitter, fibers.
C Grade: Contains a mix of noticeable flaws noted in B Grade.Any order placed as a pre-order/pre-sale will be guaranteed a Standard Grade. Thereafter, any pins left varying from Standard Grade to C Grade will be sold as extras. Any pin with major defects that take away from the quality of the pin will not be sold. Imperfections may be present but please keep in mind that our products are made individually, by hand.